Call us on (08)65585161
FEES : Our team at Hera understands that the cost of living is skyrocketing, however, in order for us to deliver top quality healthcare as a specialist service, we do need to set our fees accordingly. Our clinic fees also cover the out of consultation direct messaging and advice that our doctors often provide to support you through your journey. Paying for quality healthcare is sometimes difficult, but it is a worthwhile investment in yourself.
We prefer to be transparent with our fees but please be aware that with inflation and changing Medicare rebates, prices are subject to change at any time.
CANCELLATION POLICY: SMS reminders will be sent one week before your appointment and 48 hrs prior also. We get the ‘brain fog’, but it is still your responsibility to remember your appointment date and time! If you cannot attend your appointment at Hera, please inform us as soon as possible so we can give your allocation to someone else who is on our waiting list.
Failure to inform us of a cancellation within 24 hrs of your appointment will result in a penalty of 50% of the original appointment fee.
A ‘no- show’ to the appointment will result in a penalty of 100% of the original appointment fee, and will need to be paid in order to have a subsequent appointment.
TRIAGE and WAITLIST: We do have a triage policy at Hera so that patients who are really struggling with complex mental health or medical issues are seen with priority.
For generalised menopause and women’s health care, we are booking reasonably far into the future. We do have a waitlist for patients who wish to come in sooner. Please do have our Hera phone number (08 65585161) programmed into your phone, as we may call at short notice to offer you an earlier spot!
Please note: any shuffling or cancellation of new or follow up appointments will mean a longer wait time for you to get back in to see your doctor. If you cannot attend your scheduled appointment in person, consider switching to a video or phone consultation so that there is no disruption to the flow of your management plan.
We will always try our very best to accomodate your requests and of course understand that emergencies and unforeseen circumstances can occur. Exceptions to our cancellation policy may be made at the discretion of the practice on a case-by-case basis. Please contact reception by phone as soon as possible if you believe your situation warrants an exception.
Thank you for your understanding and cooperation.